THE SYSTEM TECHNOLOGY. Freedom Telecare’s
service provider has delivered millions of communications transactions
in its 5-year history, the system is considered to be the most robust
interactive communications engine on the market. This Advanced Interactive
Communications Services platform has been designed to benefit from
hardware available in Internet web-farms. It is based on the exchange
of information using standard Internet protocols such as HTTP and
XML. This makes the architecture distributed and promotes high levels
of availability and reliability by using redundant systems that
replicate all critical components.
SCALABILITY. Scalability is a key factor in growing
to our customer demands. Our system is currently capable of handling
5,000 simultaneous CareCalls®. The telephony systems we use
are housed in the facilities of telecommunications providers Global
Crossing and AT&T, therefore, we are able to rapidly expand
our telephony bandwidth as required.
RELIABLITY. Because our CareCalls® carry
time sensitive information, our clients count on us to be extremely
reliable. Our system architecture is designed in a modular and parallel
fashion that provides fault tolerance and redundancy so that if
any one point in the system fails, there are standby parallel components
available as backups.
AVAILABILITY. Freedom Telecare’s service
provider has achieved availability levels of 99.99 %, equivalent
to systems "Commercial Fault Tolerant" or "Fault
Tolerant", and in which the down-time is in the order of 50
minutes/year or less. All critical servers have "hot-swappable"
components and "QuickConnect" wiring. Using these type
of servers, if a server should fail it can be easily removed from
the system and replaced quickly.